Protection Mist

• Product: Protection Mist
• Volume: 200 ml
• Formula: Invisible water & stain repellent
• Finish: Clear, non-greasy and breathable
• Suitable for: Leather, suede, nubuck, canvas, mesh and most premium textiles
• Application: Fine mist spray
• Coverage: Approximately 10–15 pairs of shoes (depending on application)
• Drying Time: Allow to dry for 12–24 hours before wearing
• Recommended Use: Apply after cleaning and reapply every 4–6 weeks or when needed
• Suitable for: Sneakers, footwear and luxury accessories
• Storage: Store in a cool, dry place away from direct sunlight
• Made for: Professional and home use

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Pre-Orders

All products are currently offered as pre-orders.

Pre-orders may be cancelled for a full refund at any time before your order has been dispatched.

Once your order has been shipped, our standard return policy applies.

 

Returns

You may return unused products within 14 days of receiving your order.

To be eligible for a return, products must:

• Be unused and unopened
• Be in their original packaging
• Be in resalable condition
• Include proof of purchase

Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Include clear photos of:

• The product
• The packaging
• The shipping label (if applicable)

We’ll resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used cleaning products
• Products damaged through improper use
• Gift cards (if applicable)

Need Assistance?

For any questions regarding returns or refunds, please contact us.

info@cleanedbyjl.nl

Our first Signature Care Collection is currently available as a pre-order.

Each order reserves your products from our first production run. This approach allows us to maintain the highest standards of quality, craftsmanship and presentation before every product leaves our atelier.

Processing

All pre-orders are processed immediately after payment confirmation.

Once your order is ready for dispatch, you’ll receive a confirmation email together with your tracking information.

Estimated Delivery

Our first production run is currently in progress.

Pre-orders are expected to be dispatched within 2–4 weeks from the date your order is placed.

Should there be any changes to this estimated timeframe, we’ll keep you informed via email.

Shipping

Shipping costs are calculated automatically at checkout based on your delivery address.

After dispatch, delivery typically takes:

• Netherlands: 1–2 business days
• Belgium: 2–4 business days
• Germany: 2–5 business days
• Rest of Europe: 3–7 business days

Order Tracking

As soon as your order leaves our atelier, you’ll receive a shipping confirmation including a tracking link so you can follow your parcel every step of the way.

International Orders

International customers are responsible for any applicable customs duties, import taxes or local fees required by their country.

Questions?

If you have any questions regarding your pre-order or shipment, our team is always happy to assist.

info@cleanedbyjl.nl